POLICY, PAYMENT, WARRANTY & CONTACT

BOOTSandGEAR.com supplying gear to NZ since 2005.

We have recently help develop some features in boots with KOSTYLE in Venito Northern Italy for extra durability and better function in our environment. They are a great company to work with that have kept their original quality and durability in their product line right from the start. The ideal basis to work with. They are definitely not trend of moment gimmicks with fall apart features, instead they are logical timeless classical footwear lines that are simply developed by real users for improved use in the real world. I costs a little more to hand fit their parts but the durability is certainly worth it.

TASHEV in Bulgaria make their backpacks, gaiters and socks still in Europe and these are durable! TASHEV Legendary durability is TASHEV's is built on their faultless hand crafted work assembling highest quality parts made in Europe. They are one of the last few that still manufacture everything in Europe and keeping their relaible quality control so their products won't fall apart in the wilderness. These have all been well tested in NZ with a no failure rate.

MANLY knives based in Bulgaria literally make the best value knives on the planet. CNC machined steel of the highest quality including the best value steel in a knife - D2 from Germany and Crucible S90v super steel from USA tempered into 60 hrc blades delivered to you at a price that no manufacturer can match. Handiest Kydex sheath for their full tang knives and reliable unique pocket knife locking mechanisms that MANLY developed really shows that practical inventiveness is in their DNA. The area was the first in human history to invent gold smithing and jewellery. Their series knives are a work of art that can be customised.

Checkout our gear care products from KAPS and MOUNTVAL Poland. They make products for other shops under different brands in NZ and on BOOTSandGEAR the prices are less than half price so you can forget that feeling of fear of application.

We also actually carry genuine manucfacter spare parts and do our own resoling for customer service.

Contact us directly for info, service and sales.

Store:
EZDIRECT Ltd
85 Kaihua rd Taupo
3330
New Zealand
Open 8:30 to 5;30 7 days
Opening hours for contact, email or phone.
Please contact us prior for an appointment if you wish visit us.
sales@bootsandgear.com
ph 073786838
fax 073786837
 

Payment:

We can take visa or mastercard via the site system or over the phone.

We do accept cheques or cash.

Bank deposit ANZ Taupo EZDIRECT Ltd 06 0429 0234272 00

Please leave your name for reference.

Return Refund Policy:

After purchase you have ten days to return the product in condition received for refund of product price.

You can swap to another product. If there is any difference in price this will be accounted for in the final payment.

There is no extra postage charge for a swap.

Exchange policy
We will be pleased to exchange unworn and unmarked footwear accompanied by a receipt within ten days of purchase

Please be sure you have the correct size and fitting, as we are unable to exchange worn goods for this reason. Take your time to fit them and check that there are no pressure points or looseness.

In accordance with your legal rights we will repair, replace or refund any justified complaints where goods are found to be defective as to quality and performance

Please retain your receipt as proof of purchase

We are unable to accept returned goods where:

Goods have been worn.

Goods have been damaged after purchase.

Sale items are a final sale

None of the above affects your rights under the consumer guarantees act

Delivery:

Once your payment is processed your items are delivered.

Please let us know if your shipment is delayed.

We have only lost one item in over seven years of business.

We can send out two or three pairs at no extra postage cost in New Zealand for you to try sizes or models for comparison.

Privacy:

We use layered SSL systems and we do not forward details to others

GEAR advice

For wearers in high abrasion places or wear rough gators, you can apply some adhesive like Shoe Goo over exposed sewing for extra abrasion protection. Apply prior to wearing. If leather has oil and wax on it then remove grease prior to application for better adherence.

Very warm water and a brush with a little liquid dish cleaner is ok. Then rinse well with clean warm water to remove residue soap. Meths swab can also remove wax and oil.

We have a full range of Mountval and Kaps gear care products at the lowest prices in NZ that won’t give you fear of application.

Made in Europe 100%

Leather in footwear has two different roles. Firmer supportive parts and softer supple flexible parts for walking movement.

Always walk in well-conditioned boots, not dry looking, unsupple feeling leather boots. Top up with leather conditioner on dry looking surfaces and apply extra over flexing parts if and when required until the leather feels supple.

  • Wash with clean water and brush off dirt. Don’t use detergents as they just strip out conditioners you spent good money on also they could be harmful types of detergent. We just want the surface clean. Soil minerals, blood, nitrate salts in animal waste has to be washed off regularly. They are really bad for boots. Remove insole and wash boot interior and insole with warm water and dry.
  • Allow time for drying of your footwear. Don’t expose to hot heat. Heat will shrink the leather fibre causing the boot to be tight fitting and brittle fibres that crack when flexed later. Warm flowing air is best until surface is dry enough to absorb the conditioner.
  • Then apply some conditioner such as no solvent dubbin (dubbin is a name for bee wax with animal oil and fat) or no solvent bee wax (bee wax and tree nut oil ) simply by your finger as the warmth helps them to absorb. Apply only to any surface spot that's a little tight during break-in and also creased looking parts that flex and bend when you walk. Limit to creasy and flexing areas as the oil in it reduces breathability and softens adhesives. Avoid spreading to glued on parts unless the crease reaches the part. Oil saturation can cause delamination over time with flexing. Melt dubbin to liquid then applied by finger for really deep fast conditioning for the worst dry leather. MINK OIL cream is the best conditioner we have found. It has omega 7.
  • Also the same for soft leather parts require extra conditioning due to its more porous spongy fibre structure. Be sure to condition under flaps and folds. Sometimes the tongue leather can squeak where it rubs together at the start for a new boot. High quality water resistant leather may do this as it’s slow to absorb the conditioner. Allow time for the leather to absorb conditioner.
  • New Zealand has a wet climate and this gradually strips conditioner from leather during flexing so an extra reserve only on these parts is best. When leather flexes it acts like a sponge and flexing squeezes out the oil and needs replacing. If you are in water and then dry conditions more often then go with melted liquid dubbin.
  • You can also simply use Olive oil for really deep penetration if you are unreliably maintaining the leather flexing parts. We really recommend using Olive oil ONLY on flex parts if desperately needed. Liquids will go all the way through the leather.
  • Apply at your discretion when required. If surface looks dry it needs some. Take a little with you on multi day adventures.
  • Our no solvent Beeswax does both conditioning and water repellency in one go. Mink oil dubbin has Omega 7 so both are ideal.
  • We recommend a tooth brush is good to spread wax as this reduces waste and can get into awkward places quickly and easily under lacing area folds and heel bend. Finger to help warm the Mink dubbin for flex parts.
  • Another option is a repellent liquid Mountval or Kaps Nubuk and Suede on leather and only put Mink on the flexing parts just to keep those parts conditioned. This combination is for the best leather breathability.
  • Condition footwear before storage and recondition before use if required as overtime moisture evaporates. Leather should feel supple.

One year limited manufacture warranty from purchase date.
This warranty covers substantial defects in materials and workmanship in your new product.

Warranty excludes any damage resulting from environment, wear and tear or neglect by the purchaser of the item/s.

Please understand that there is personal responsibility when you use any product. Damage that you cause is not covered. Manufacturing warranties cover manufacturer faults only.

Notice of any claim under the warranty must be received by the Supplier immediately at the time an issue occurs during that one year period. If you experience a problem with your Product, contact your Supplier

For the manufacturing warranty purposes you must provide your sales invoice for our accounting. No original sales invoice supplied from EZDIRECT Ltd for evidence of the sale then no warranty. EZDIRECT Ltd does not warranty products from other suppliers.

This warranty does not cover

a) Any problems which result from damage by negligence or accident or other circumstances beyond the reasonable control of the Manufacturer

b) Product that has been repaired or altered by anyone other than Manufacturer approved personnel

c) Product that has been improperly used or maintained or that has been subjected to abnormal conditions of use or maintenance not in conformity with the Manufacturer’s written instructions concerning use or maintenance

d) The components of any Product subject to natural wear such as outsoles.
Limitation of Liability: Under no circumstances will the Manufacturer, the Supplier, or any affiliate of either of them be liable, whether in contract, tort, or otherwise (including based on negligence or strict liability), for any special, indirect, incidental, punitive, or consequential damages of any kind. Without limiting any other provision hereof, the maximum liability for direct damages in respect of any Product shall not exceed the actual price paid to the Manufacturer or the Supplier for the Product. You are responsible for insuring that the use of any Product complies with all applicable laws and regulations, and with any applicable product specifications and documentation.

e) Professional hunting or pest control. For farming, no rand warranty for yard work, knife cuts, barbed wire or other wire cuts, damages from farm vehicles. Blood, nitrates and salts damage leather and cause cracking also sole damage. Solvents also damage leather, adhesives and soles. These are not warranty covered faults of manufacturing.

These are examples and damages are not limited to these.

These issues are product expectations beyond what we can supply so we therefore have notified you in advance.

Follow leathercare advice. In short practical terms never walk if the footwear leather is unconditioned and not supple is a rule. Walking in unconditioned leather will cause cracking and this is not covered by warranty at all. You should keep your old pair of boots as back up. This will allow time for inspection of boots if an issue occurs and requires further inspection. Also it's a good idea for repairs beyond warranty to have this spare pair for use at this time. Take a picture of the issue immediately when it is noticed.

Abrasion by the wearer is not covered by the manufacturer's warranty. Make sure the boot fits properly and that laces are done up firmly and there is no heel lift and that gators are not rubbing on sewing. Both these are examples of footwear user caused abrasion. Damage caused by wear and tear by the user or from the environment is also not covered by the warranty and other unclaimable damages are not limited to these examples as there are many ways to damage footwear materials.

Immediately when you have a problem you must cease using the footwear and send the footwear to us for inspection. Continued use of the product will make the issue worse and void your warranty.

Repairs can be carried out on footwear in New Zealand. Lining, Sewing, Lacing elements, Adhesive and Resoling repairs are some examples. These repair examples do not require replacement of the footwear and further it is beneficial beyond the warranty time frame for your footwear longevity.

Back up after warranty

For any manufacturing warranty covered problem/s and better boot longevity out of warranty we offer back up resoling which is done at EZDIRECT Ltd in Taupo.

If you have an out of warranty repair problem let us know so we can assist.

The coverage of the warranty lasts for one year after the date of purchase of your Product. Follow the advice supplied with the footwear. Failure to do so may void warranty due to improper use. Keep the sales invoice as this is used for the warranty for proof of sale.

Boots must be sent in cleaned prior or they may not be accepted for repair. A water and brush is fine. Don't use detergent.

Please contact us prior to sending for advice.